Birth records are not public information, so the following must happen in order for the records to be shipped. (If records are not shipped a letter will be sent to the customer with a reason.)
Applicants must be named on the record. If a parent is requesting his/her childs birth record, they must be named on the birth record as the father or mother.
If the applicant is trying to get his/her own birth record, the information on his/her parents must be correct.
All requests must have a signature and that signature must match the applicants name.
The applicants name is being pulled from the billing information. In many cases the billing name is not the person named on the record and therefore gets rejected. To ensure the record will be shipped out, make sure the billing name matches the applicants' name.
All information must match the information on the document: child's name, parents' full names including mother's maiden name, and date of birth.
