Critical success factors are those attributes, assets, or skills that will be needed for the successful implementation of eGovernment. The critical success factors are:
County Executive, Board of Commissioners, and other elected officials support and commitment.
Consensus among participants at all levels.
A focus on processes through which eGovernment services will be provided.
Common, countywide information components required for access to eGovernment information and services.
Data standards and models that support ownership, security, access, and unification among participants.
Standard Web-based application development methodologies.
Openness to new technology and improved workflow.
Effective and applicable research and development.
Continuous education and training of all eGovernment participants.
The continued promotion and marketing of a central and coordinated access portal to government information and services.
Participating agencies will be treated as equal and important partners.
A coordinated governing body that oversees and coordinates eGovernment information and service development.
A competitive eGovernment funding model that promotes appropriate automation of government information and services.
A dedicated set of IT and County agency resources assigned to implementation of eGovernment information and services.
Current services provided to customers must be maintained during the development of eGovernment services.
