Parents & Guardians

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Phone System

Approved family members and/or guardians are now able to purchase prepaid phone services through Smart Communications to receive calls from their child.

Individuals can contact a Customer Care Representative 24 hours a day, 7-days a week, at 1-888-843-1972 or visit the Smart Communication website to create or add funds to an account.

Visitation

Rules for Visiting Your Child

Visiting hours are Wednesday’s 6:30pm and Sunday 3:30pm - 5:00pm. You must show a picture ID (Driver’s License, State ID or Passport). Contact the child’s Case Coordinator before you come if you do not have ID.

  • Only approved people can visit, such as parents, step-parents and legal guardians
  • Visitors need to be over 21 years of age
  • Babies and/or children are not allowed
  • No electronic devices of any kind including cell phones
  • No purses – briefcases
  • No drinks – food – snacks – candy – gum (except for Shelter Care – drinks must be unopened and in a sealed container)
  • No weapons of any kind
  • No smoking or Vaping
  • If you are suspected of being under the influence of drugs and/or alcohol, you will be asked to leave.
  • Hats and coats are not allowed in the visitation area
  • Do not talk to other residents while visiting your child

Visitor’s Dress Code

  • No tube tops, bathing suites, see through clothes or low-cut tops
  • No short skirts – short shorts – short shirts
  • No skirts/pants exposing your behind
  • No shirts exposing bare belly or bare back
  • No gang related, sexually explicit, drug, alcohol or foul language words, writing or pictures on clothes

FAQ

Can I bring my child in to see what it's like at Oakland County Children's Village?
Who supervises Oakland County Children's Village residents?
Is my child allowed phone calls?
Is my child allowed visiting?
Does the facility provide mental health services?
Are medical and health services provided?
Are there educational services?
Are recreation opportunities available?
Are religious services available?
Are services available for parents?
How do I apply for a Job or Internship?